joyi9's Privacy Policy

joyi9 ("we", "us", or "the platform") is an online gaming service operated for players in Bangladesh. This privacy policy ("policy") describes what information we collect when you use the joyi9 website (https://joyi9.lat) and all associated services, how we use it, and how we keep it safe.

By creating an account on this platform or by continuing to use our services, you are considered to have fully accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services.

This policy should be read together with joyi9's Terms and Conditions.

joyi9 may collect the following types of information:

2.1 Information You Provide Directly

When you register an account with joyi9 or contact us, the following information is collected:

• Full name (in Bengali or English)
• Date of birth (for age verification — confirming 21+)
• Email address
• Registered mobile number
• National ID (NID) or passport details (for KYC verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, or bank account details)

2.2 Automatically Collected Information

When you browse or use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Pages visited and session duration
• Information from cookies and similar tracking technologies
• Gaming activity and transaction history

2.3 Information From Third-Party Sources

For identity verification or fraud prevention purposes, we may verify information through trusted third-party service providers. In such cases we use only the minimum necessary information.

The information collected is used for the following purposes:

1. Account management and identity verification: To keep your joyi9 account active and secure.
2. Processing financial transactions: To handle deposits and withdrawals smoothly.
3. Service improvement: To improve your experience and resolve technical issues.
4. Customer support: To help our 24/7 live chat and email support team resolve your issues.
5. Fraud and abuse prevention: To detect and prevent illegal activity.
6. Responsible gaming: To identify concerning behaviour and provide timely support.
7. Legal compliance: To comply with applicable laws and regulations.
8. Relevant communications: To inform you about new bonuses, promotions, or important updates (you can request to stop receiving these communications at any time).

joyi9 uses cookies and similar technologies to keep the website running properly. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: These are used to maintain login sessions and ensure security. Without them the platform cannot function properly.
• Performance cookies: These help analyse how users interact with our site so we can improve the quality of our service.
• Functional cookies: These remember your preferences and settings, such as language selection.

4.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling certain essential cookies may prevent some features of the platform from working correctly.

joyi9 treats the security of your personal information as its highest priority. We apply industry-standard security measures:

• SSL encryption: All data transmission on our website is protected by 256-bit SSL/TLS encryption.
• Encrypted data storage: Sensitive information that is stored is kept in encrypted form.
• Access controls: Only authorised staff can access your personal information.
• Regular security reviews: Our systems undergo regular security audits.
• Firewalls and intrusion detection: Advanced technology is used to prevent unauthorised access.

While we are committed to ensuring the highest level of security, no method of transmitting or storing information on the internet is 100% secure. We therefore ask you to keep your account password private and to use a secure internet connection.

joyi9 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, banks), identity verification, and technical infrastructure management. These partners are required to follow data protection obligations equivalent to our privacy policy.

6.2 Legal Obligations

We may be required to disclose information in response to a court order, government directive, or applicable law. In such circumstances we will provide only the information that is necessary.

6.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new operating entity. We will notify you in advance in such cases.

6.4 With Your Consent

Outside the situations described above, your information will not be shared without your explicit consent.

joyi9 retains your personal information for as long as:

• Your account remains active and service continues to be provided.
• Financial and security-related legal requirements must be met.
• Information is needed to resolve any dispute or legal claim.

Even after an account is closed, certain information may need to be retained for a further period of years due to regulatory and legal obligations. Once that period has passed, the information is securely deleted or anonymised.

As a registered user of joyi9, you have the following rights regarding your own information:

1. Right to access: You have the right to know what information we hold about you.
2. Right to correction: If any of your personal information is incorrect, you can request that it be corrected.
3. Right to deletion: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations apply.
4. Right to restrict use: You can request that we stop using your information for specific purposes.
5. Right to object: You can object to marketing communications or specific types of processing.
6. Right to data portability: You can request the information we hold about you in a structured, commonly usable format.

To exercise these rights, contact us at [email protected] or use our 24/7 live chat support. We will process your request within a reasonable time.

joyi9 strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect, store, or use the personal information of any minor.

Age verification is mandatory during the registration process. If we are informed that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us.

Our servers and business operations may be located in various countries. As a result, your information may be processed and stored outside Bangladesh.

Such transfers occur only when:

• The receiving country or organisation ensures adequate data protection.
• Appropriate contractual safeguards have been put in place with the relevant parties.
• It is legally permitted.

joyi9 believes in responsible gaming. We analyse your gaming data in order to:

• Detect any concerning changes in your gaming habits.
• Help activate deposit limits or self-exclusion options if needed.
• Intervene in a timely way when problematic gaming behaviour is identified.

For more information about responsible gaming, visit our Responsible Gaming page.

joyi9 reserves the right to update this privacy policy from time to time. When a significant change is made, we will:

• Publish a clear notice on the website.
• Send a notification to registered users by email.
• Update the "Last Updated" date at the top of the policy.

If you continue using the platform after a change, you are considered to have accepted the new policy. We recommend checking this page regularly.

Alongside this privacy policy, the following documents also govern our relationship with you:

• Terms and Conditions — the overall terms for using the platform.
• Responsible Gaming Policy — guidelines for preventing problematic gaming.
• Frequently Asked Questions (FAQ) — answers to common questions.