joyi9 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between joyi9 ("Platform", "we", "us") and its users ("you", "player"). By accessing or using the joyi9 website and related services, you are bound by these Terms.

These Terms are available in both English and Bengali. In the event of any dispute, the Bengali version will be considered authoritative. joyi9 reserves the right to modify these Terms at any time, and changes will take effect from the date of publication.

joyi9 is an online gaming platform that provides cricket betting, live casino, slots, fishing games and various other entertainment gaming services for players in Bangladesh. All services are provided for entertainment purposes only.

To open an account and enjoy gaming services on joyi9, the following eligibility requirements must be met:

• You must be at least 21 years of age.
• You must be an individual and may not register on behalf of any corporate entity.
• Your place of residence must not be in any area where online gaming is legally prohibited.
• One person may operate only one account.
• Registration through a disabled or restricted account is not permitted.

joyi9 may request verification of your age and identity at any time. If the required documents for verification are not provided in a timely manner, the account may be temporarily suspended.

3.1 Registration Process

When registering on joyi9, you must provide accurate and complete information. Providing false or misleading information may result in account cancellation. If any registered information changes, you must inform the joyi9 support team without delay.

3.2 Account Security

It is your responsibility to keep your account password and login details confidential. You must not allow any third party to use your account. If you suspect unauthorised access to your account, notify our support team immediately.

3.3 Identity Verification (KYC)

As part of the account verification process, joyi9 may request the following documents:

• Scanned copy of National ID (NID) or passport.
• Utility bill or bank statement as proof of address.
• Relevant information for payment method verification.
• Other verification documents if deemed necessary.

4.1 Deposit Rules

The following payment methods are accepted for depositing funds on joyi9: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳200 for each method.

• Only use a payment method registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• joyi9 must not be used for any financial fraud.
• All transactions will be completed in Bangladeshi Taka (BDT / ৳).

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. However, processing may be delayed due to account verification or other security reviews.

• Withdrawals can only be made to the same payment method used for the deposit.
• If an active bonus is present, the wagering requirement must be met before withdrawal.
• In the case of suspicious transactions, joyi9 may hold withdrawals until an investigation is completed.
• The account must be fully verified for withdrawals.

5.1 Welcome Bonus

New players are eligible for a 200% bonus on their first deposit, up to a maximum of ৳8,000. A 20x wagering requirement must be met before this bonus can be withdrawn.

5.2 General Bonus Terms

• Each bonus has a specific validity period, which will be communicated at the time the bonus is awarded.
• If the wagering requirement is not met within the specified time, the bonus will be cancelled.
• No bonus can be converted to cash until the terms are met.
• Claiming bonus benefits from multiple accounts will be considered fraud.
• joyi9 reserves the right to modify or cancel any promotion.
• If bonus abuse is proven, the bonus may be forfeited and the account may be closed.

5.3 VIP Program

joyi9's VIP program has four tiers — Bronze, Silver, Gold and Platinum. Players can advance to higher tiers through regular and active play. Weekly cashback is available at each tier: up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.8% at Gold and up to 1.0% weekly cashback at Platinum.

6.1 General Gaming Rules

All games on joyi9 are operated using certified technology. Results are determined by a neutral Random Number Generator (RNG). It is each player's responsibility to ensure fair play during gaming.

• Each game has its own rules, which should be read before playing.
• If any game is left incomplete due to a technical issue, joyi9 will re-evaluate it.
• If the connection is lost mid-game, the result will be determined according to the server record.
• If you have a complaint about a game result, you must notify the support team within 72 hours.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game and event. These limits are displayed in the game interface. joyi9 reserves the right to change betting limits at any time.

The following activities are strictly prohibited. Violation of these will result in account closure and winnings may be forfeited:

• Money laundering or suspicious financial activities.
• Playing games using any automated software, bot or artificial intelligence.
• Intentionally exploiting system vulnerabilities or bugs.
• Creating multiple accounts to claim bonus benefits.
• Colluding with other players in a pre-planned manner.
• Match fixing or manipulation against the platform.
• Conducting transactions using third-party funds or accounts.
• Attempting to hack or gain unauthorised access to joyi9's systems.
• Harassing or behaving offensively toward other users.

8.1 Suspension by joyi9

joyi9 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Failure to provide required documents for identity verification.
• Registering with false or misleading information.
• Detection of suspicious or fraudulent activity.
• By order of a court or law enforcement agency.

8.2 Closure by the Player

You may request to close your account at any time by contacting our support team. Any eligible withdrawable balance will be returned before the account is closed. For self-exclusion or responsible gaming needs, please visit our Responsible Gaming page.

joyi9 is committed to ensuring responsible gaming. We believe gaming is a form of entertainment, not a solution to financial problems. Players are encouraged to set their own limits and play with awareness.

• Do not bet beyond your means.
• Do not gamble with borrowed money.
• Do not play out of emotion or to chase losses.
• If you experience gaming problems, seek help immediately.

For more information, visit our Responsible Gaming page.

joyi9 treats the privacy and security of your personal information as a top priority. To learn more about how your information is collected, stored and used, please read our Privacy Policy page.

• All transactions and personal information are protected by SSL encryption.
• Your information is not sold to third parties.
• Information may only be shared for legal compliance or account verification purposes.
• You have the right to request to view, correct or delete your information.

joyi9 accepts no liability for the following:

• Losses caused by technical issues, server downtime or internet disconnection.
• Expected earnings from gaming not being realized, or indirect financial losses.
• Issues arising from the player's own negligence or failure to follow the terms and conditions.
• Delays or errors related to third-party services (payment gateways, internet service providers).
• Losses resulting from unauthorized access to an account, where the cause is the player's own negligence.

joyi9's maximum liability for any incident will be limited to the amount of the transaction involved.

joyi9 reserves the right to change, amend, or update these terms and conditions at any time. Players will be notified of significant changes via email or a notice on the platform.

• Changes will take effect from the date they are published.
• Continued use of the platform after any changes will be considered your acceptance of the new terms and conditions.
• If you do not agree with the new terms and conditions, please request to close your account.

The latest terms and conditions will always be available on this page. You are advised to visit this page regularly.

13.1 Filing a Complaint

For any complaint or dispute, the first step is to contact our support team. Write out the complaint clearly and attach any relevant information and evidence. We generally aim to respond within 48 hours.

13.2 Resolution Process

• First, contact the support team via live chat or email.
• If you are not satisfied with the support team's decision, you may appeal to senior management.
• joyi9 strives to resolve all disputes impartially and transparently.
• In disputes regarding game results, server logs will be considered the final evidence.

If you have any questions or complaints about these terms and conditions, please contact us:

• Email: [email protected]
• 24/7 Live Chat Support (Bengali)

Our support team is ready to assist you seven days a week, twenty-four hours a day. Help is available in your language — Bengali.